Whether you prefer to stay undercover and participate in an unrevealed mystery shop, reward a restaurant employee for their hard work with a rewards program, or show off your professional side with a revealed on-site inspection, The Source has all the projects you want and love. If you can't decide what your favorite type of shop is, try getting involved in multiple programs. Since you're an Independent Contractor, you can pick and choose which projects you want to complete!
Mystery Shopping
Provide an unbiased
third-party view of the customer experience while interacting
with products, services and employees.
Shop-Alongs
Participate in a
real-time shopping experience, accompanied by a moderator looking to
understand the behavior and attitudes that influence the consumer’s
purchase decision at the time of purchase.
Stock Audits
Provide customer
perceptions of stock
levels to determine general item availability for customers at retail locations
in predetermined
departments.
Customer Satisfaction Surveys
Voice opinions about
products, services and/or employee interactions via online link,
mobile app and/or integrated voice response (IVR).
Rewards & Recognition
An unrevealed
interaction with employees and involves a revealed interaction that
is designed to reward employees on the spot for exercising great
judgment or customer service.
Customer Intercepts
Engage customers
outside physical locations to understand customer expectations, awareness
and provide feedback on their experiences regarding products
and services (Tablet required).
Competitive Pricing Audits
Audits are conducted
at retail locations to find prices of items from
either a pre-defined SKU list or in an un-defined manner for entire
departments (in support of new store openings).
Merchandising Audits
Field Agents visit
office supply stores and other businesses to determine if product displays,
store signage, and end caps are properly set up and maintained.
CMS Compliance
These mystery shops
are offered each fall during the Annual Enrollment period for
Medicare/Medicaid. Ideal for those who want to learn about current options for
health care coverage, Field Agents will evaluate insurance sales agents’
professionalism and how informative they are in their sales pitches. Project
types include formal and informal enrollment events, 1-on-1 appointments, and
call programs (supporting all CMS focus languages for translation services).
OnSite Inspections
Overseen by our
top-notch team of OSI Coordinators, these revealed inspections involve visiting
a business and verifying that the owners and employees are following the proper
protocol and mitigating risk factors. Field Agents capture photos of items like
locked filing cabinets, secured offices, shredders, and other business
safeguards. A background check and OSI Certification
is required of Field Agents for these projects, which are performed either in
traditional office complexes or in personal residences.
